Emailing Sensitive Information 

  • Email is not a secure means of communication. Email that is sent from your computer or from a website is relayed through many different servers before it reaches the destination. As email traverses the internet it can be easily intercepted and scanned for credit card numbers, account numbers, passwords or any other sensitive information that may be of interest to criminals.

  • City National Bank will never request that you send sensitive information to us by email.


Secure Email 

  • City National Bank has provided a secure email application that you may access within the Future Banker online banking portal.
  • Encrypted email is a secure means of communication. There are various ways that you may encrypt an email which are beyond the scope of this writing. However, it is recommended that you do not rely on email for sending sensitive documents, and it is best if you visit one of our personal bankers at one of our many local branches.

Fraudulent Emails

  • Malware is often spread by email links; you should never click any links in an email from a sender that you do not know.
  • If you do click a link in an email and you are prompted to enter banking or credit card information, close the website and do not proceed any further.
  • City National Bank will never request sensitive information through email communications.

  • Be suspicious of email attachments from unknown sources. You should always use virus scanning software that examines attachments prior to downloading or opening from an email.

  • You should not respond to offers of money, threats of legal action or warnings about your computer security being compromised. 

  • To log on to City National Bank online banking, always type the address into the address bar of your browser, rather than clicking a link from email even if it appears to be from City National Bank.